Branch Manager vacancy at TCB Bank
Tanzania Commercial Bank is a bank that delivers affordable economic services to those we serve and creates benefits for our stakeholders through innovative products, with the objective of “becoming Tanzania’s leading bank in providing of affordable, accessible, and accessible banking services.” Tanzania Commercial Bank committed to achieving, keeping, and developing a highly talented and qualified staff for the benefit of Tanzania Commercial Bank as the nation as a whole.
| Position: | Branch Manager |
| Department: | Retail and SME Banking |
| Section: | Branch Network |
| Reports to: | Manager Branch Network |
| Location: | 1 Post -Dodoma & 1 Post – Mtwara |
POSITION OBJECTIVE
We are looking for Branch Managers to take charge of the activities of our branches. The ideal applicant will be in charge of generating revenue growth, profitability, and customer happiness while ensuring operational efficiency.
Key duties:
- Create a branch budget and strategy for guaranteeing profitability.
- Create and explore sales opportunities to meet or exceed consumer expectations.
- Integrate branch goals to retail officers in order to achieve annual objectives and sales initiatives.
- Hold periodic conferences with retail officers, branch workers, and training sessions to guarantee branch cooperation.
- Monitor and evaluate section objectives so that you may effectively measure progress and performance.
- Improve the quality of your business interactions with retail clients.
- Visit consumers on a frequent basis to preserve loyalty and grow the customer base.
- Provide financial products and services tailored to the specific needs of SMEs, such as company loans, operational money, and cash management solutions.
- Provide experienced advice and support to SME clients on financial matters, assisting them to accomplish their growth objectives.
- Identify and approach government departments at the local, regional, and national levels for banking business.
- Develop and maintain excellent relationships with government officials by knowing their financial needs and providing appropriate banking solutions.
- To communicate with the general public and government authorities in the Branch’s operating region in order to maintain strong public relations and create a positive image of the bank.
- Conform with the guidelines and requirements, local laws and regulations, the bank’s controls and procedures.
- Identify and manage operational and environmental risks associated with branch service delivery, with a focus on minimizing impact and exposure. Maintain cleanliness throughout the entire branch premises and follow the clean-desk policy.
- Ensure that all branch workers, as specified in the working manuals/standard operating procedures (SOPs), follow all operational protocols.
- To guarantee that the branch has enough stationery and cash to run its daily activities. You will also ensure that money and all bank documents/assets are properly secured.
- To do periodic snap checks for money in tills/strong rooms, restricted stationery, all suspense accounts, and stamp accounts.
- Ensure the availability of necessary stationery and equipment.
- To oversee the branch’s overall operations.
- To examine the branch staff’s workforce and development needs and provide advise to the head office.
- In conjunction with the Manager of Branches, plan and handle support staff administration concerns (e.g., local leave, training, and Department staff rotation).
- Conduct periodic staff evaluations.
- Perform any additional duties assigned to you by the manager of the Regions or higher authorities.
- Ensure that the following anti-money laundering criteria are met:
- Take all necessary steps to authenticate and identify clients, including undertaking Quality Assurance on newly formed accounts and the general KYC issues/CDD.
- Maintain adequate records of identity, account opening, and transactions, and ensure the timely and proper fulfillment of client requirements. C) Make or help.
Contributes to:
Customer retention is due to good customer service standards.
Business expansion as indicated by achieving budget amounts for revenue
Minimizing operational costs improves total branch profitability.
Improved and more powerful branch control.
Qualifications, Skills, and Experience
A bachelor’s degree is beneficial in banking, economics, commerce, business administration, finance, or a related field from a recognized institution. Must have at least eight (8) years of experience in the banking industry or financial institutions, with at least three years managing bank branch operations, SME, and credit.
Personal Qualities and Behavioural Competencies
- Demonstrate Tanzania Commercial Bank’s basic values: customer focus, trustworthiness, creativity, teamwork, and excellence.
- Demonstrates ability to prioritize tasks and fulfill deadlines.
- Ability to work swiftly, accurately, and consistently under pressure.
- A methodical and ordered attitude to work.
- Experienced and able to operate in a confidential setting.
- Has sound judgment, common sense, and a good sense of humour.
- Excellent leadership and people management skills.
- Strong expertise in managing a SME portfolio.
- Prioritize the task.
- Team player.
- Requirements for this position include proven leadership skills, managerial expertise in operations, and credit.
- Very excellent business acumen, with the ability to build the firm.
- Ability to establish productive relationships with all parties.
- Self-motivated with a result-oriented mindset
- Effective communication and persuasion skills, as well as strong analytical abilities and a keen eye for detail.
- The post will attract a good compensation package and fringe benefits.
Applicants are asked to submit their resume using the following link: https://www.tcbbank.co.tz/careers. Other submission methods will not be accepted. Applicants must provide their biographical information, academic diplomas, employment experiences, and an application letter. Other credentials will be submitted at the interview for authentic check and administrative purposes.
Measures.
Tanzania Commercial Bank is strongly committed to environmental, health, and safety management. Late applications will not be considered. Short-listed candidates may be subject to any of the following:
Deadline of the Application is 2ndMay, 2024.
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