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Product Support Manager at Sandvik

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Product Support Manager at Sandvik

The Sales & Technical Manager – Ground Support will drive sales for the entire Ground Support product portfolio by bringing the best of Sandvik’s offering to meet a given customer need and meet Sales Area/Division profitability targets.

Key Responsibilities Include:

Understanding Geotechnical requirements on site and building network with customer.
Supervising and/or Conducting Pull Tests and producing reports for the customer
Conduct overall QA/QC on installation of GS products as per OEM guidelines.
Work with the Regional Technical Director to introduce and tests new products launched.
Identify and grow sales opportunities and deliver on agreed KPl’s.
Act as a key contact between external and internal stakeholders and ensure a smooth sales process.
Participate in technical studies, product demonstrations and field tests.
Develop and maintain relationships with customers in the underground construction and mining industries.
Identify customer needs and recommend appropriate ground support products to meet those needs.
Provide technical support and assistance to customers, including conducting product demonstrations and training sessions.
Collaborate with the sales team to develop sales strategies and achieve sales targets.
Keep abreast of industry trends, market conditions, and competitor activities.
Prepare sales reports and forecasts and provide feedback to internal stakeholders.
Attend industry trade shows, conferences, and events to promote company products and services.
Assist with increasing awareness of Sandvik Ground Support Products with external stakeholders.
Identify market size by sales volume and by product and lead market intelligence initiatives for DSI.
Responsible for training and coaching of internal and external customer personnel for DSI/Ground Support.
Identify potential clients and/or strategic clients and manage quotation to contract signature.
Establish and maintain good business relationships with clients and key personnel and serve as Go-to person for Mining and rock support topics by partaking in relevant meetings, underground trials, seminars and fora as required.
Play a key role to recruit, develop, and retain reporting personnel in line with business objectives.
Create customer value propositions (that include TCO, EHS, application, and technical knowledge) to proactively create opportunities.
Identify, analyze and drive resolution of customer issues (warranty and non-warranty) with account management.
Adherence to all SMC Policies & Procedures especially the SHEQ policies.
The employee maybe assigned other duties within their areas of competency as business may require.

Qualifications:

A Degree-qualified Engineer in Mining, Rock Mechanics, Geology or similar; or must possess appropriate Trade background with equivalent technical experience. Post Graduate Qualification in Business is a plus.
A minimum of eight (8) years’ relevant working experience
Exposure to international markets along with strong cross-cultural awareness, particularly in remote challenging environments, is desirable.
Exposure to Ground Engineering and/or Rock Support challenges in Underground Mining/Tunnelling at mine operators, ground support suppliers or consultants
English language skills is a must.

Other Required Competence:

Ability to interact with staff at all levels of the organization.
Intermediate knowledge in MS office applications
Excellent communication and presentation skills. Advanced understanding of ground support technologies, including rock bolting and surface support
Ability to work as a member of a multi-disciplinary team, with extensive travelling to customers in Zambia, Tanzania and Democratic Republic of Congo.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.

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